How long should Pet Cooler stay in the water?
When you use the product for the first time you should soak the Pet Cooler approximately 20-30 minutes depending on the size of the product. To reactivate the Pet Cooler it should be enough to soak in water for approximately 10 minutes again. Remove from the water and dry with a towel. To completely dry the outside fabric, hang to dry.

How do I clean Pet Cooler?
Hand wash in a mild soap, rinse thoroughly and hang to dry. In case of smells or stain a little vinegar can be added to water for washing. Please note that you cannot machine wash nor machine dry the Pet Cooler products! Be sure you clean after each use.
Never use chloride containing cleaners!

Can I use Pet Cooler more then once?
Yes, as the Pet Cooler has dried and you would like to activate it simply soak in water again..You can repeat this procedure indefinitely. Under extreme conditions, continuous use or excessive heat the Pet Cooler wil dehydrate quicker. You can simply reactivate by soaking it in cool tap water again.

How long should the Pet Cooler dry?
Depending on the product and size the drying period takes about 10 minutes till 60 minutes to dry. When the Pet Cooler feels cool and slightly moist it is ready for use.

WARNING! If the pressure is too high in the compartments due to absorption of excess water this will only add weight and in some cases cause the seams to burst which would damage the product. It will also cause the product to feel “wet” much longer!

Is Pet Cooler machine washable?
No! Please note that you cannot machine wash nor machine dry the Pet Cooler products! Hand wash in a mild soap, rinse thoroughly and hang to dry. In case of smells or stain a little vinegar can be added to water for washing. Be sure you clean after each use.. Never use chloride containing cleaners!

How do I store Pet Cooler?
When not in use or for long storage, it should ALWAYS be hung in a well ventilated area to prevent the spread of mildew. Depending on the temperature and humidity tt will return to its original crystals in 3 to 8 days.

Is Pet Cooler dangerous for my dog?
No, pet Cooler products are non toxic and therefore non hazardous for your dog.